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On this replay episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones are joined by Rich Smith, Vice President and Co-Founder of Atlas MedStaff, a healthcare staffing firm that specializes in the placement of travel nurses. 

Having set his company up as a predominantly remote operation a decade ago, and working in the healthcare space, Smith brings a unique perspective on the events of the last two years, from COVID to the Great Resignation.

The crew take the opportunity to chat about the role of empathy in staffing – why it’s important, what it looks like, and how staffing leaders can deliver it to candidates and their own teams. Smith reveals that his story – and by extension, the story of Atlas – has been shaped by a single experience that he had as a young father, and has led to a hugely successful empathetic leadership approach.

Our trio also chats about:

  • How empathy should start at the top of an organization
  • The role of technology in building a communicative and collaborative culture
  • Why all leaders should consider stepping into the shoes of their receptionist
  • What a post-COVID, Great Resignation staffing industry looks like
  • Why a trip to the office should be treated as a social occasion it is

This Episode is brought to you by Able & Leap Consulting Solutions.

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